General Terms of Business

1. General

All goods supplied by Glencoe Radon Gas Centre Ltd are sold only upon the following conditions. The placing of an order for goods or services, the acceptance of our quotation or tender, or the acceptance of delivery of goods, includes acceptance of these conditions.

Unless expressly agreed by us in writing, any other terms or conditions, including those contained in a customer purchase order or other document, are excluded.

Unless expressly incorporated into our quotation or tender, all descriptions, illustrations, drawings, dimensions, weights, measures, specifications, standards of performance or other descriptive material are approximate only and shall not form part of the contract.

Our record of any order placed verbally shall be conclusive as to the type and quantity of product ordered and the point and date of delivery.

2. Validity of Quotations

Unless previously withdrawn, our quotation is open for acceptance within the period stated within it, or where no period is stated, within 30 days from its date.

All quotations remain subject to written confirmation by us at the time of acceptance. All goods are offered subject to availability upon receipt of order.

3. Scope of Services

Our goods and services may include radon testing, radon remediation products, radon system installation, radon system maintenance, technical advice, replacement components, fan replacement, detector supply and other related products or services.

The specific scope of any contract shall be limited to the goods and services expressly stated within our quotation, written agreement, order confirmation or invoice.

4. Customer Responsibility

It is the customer’s responsibility to ensure that any goods, products, systems or services ordered are suitable for the intended purpose unless we have expressly agreed otherwise in writing.

Where goods are supplied for installation by others, we cannot accept responsibility for the manner in which those goods are installed, commissioned, used, maintained or connected.

5. No Guarantee of Radon Reduction Unless Expressly Agreed

Radon levels are influenced by ground conditions, building construction, ventilation, occupant behaviour, weather, pressure changes and other factors. Unless expressly confirmed in writing, no statement made by us shall constitute a guarantee that radon levels will reduce to a specific figure or remain below a specific level.

Where remediation works are carried out, the objective is to reduce radon levels as far as reasonably practicable. Further testing is required to confirm the effectiveness of any system.

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Delivery, Payment and Ownership

6. Delivery

Delivery of goods may be arranged by next-day delivery, standard delivery, courier service, collection or another agreed method. Delivery will be made to the address given by the customer or as stated on the order.

A signature or other delivery confirmation may be required. Any dates quoted for delivery are approximate only and we shall not be liable for delay in delivery howsoever caused.

7. Delivery Times

Time for delivery shall not be of the essence of the contract unless previously agreed by us in writing.

Delivery dates or times are given in good faith. They do not create a contractual obligation to deliver on a specific date or at a specific time.

8. Delay in Delivery

If we do not receive sufficient forwarding instructions within 14 days after notification that goods are ready for dispatch, the customer must either take delivery or arrange storage.

Otherwise, we shall be entitled to arrange storage on the customer’s behalf and at the customer’s risk, either at our own premises or elsewhere. Charges for storage, insurance or demurrage shall be payable by the customer.

9. Acceptance of Goods

Unless the customer gives written notice within seven days from the date of delivery that goods are not in conformity with the contract, the customer shall be deemed to have accepted the goods.

10. Passing of Property

Notwithstanding delivery, all goods supplied by us shall remain our absolute property until payment has been made in full for those goods and for all other goods previously supplied by us.

The customer shall store the goods in such a way that they are readily identifiable as our property. The customer may sell goods to a third party in the normal course of business, but all rights the customer has against the buyer shall automatically vest in us upon such sale.

We shall be entitled, after giving notice of our intention to repossess, to enter upon any premises with such transport as may be necessary and repossess any goods to which we retain title.

11. Loss or Damage in Transit

Any shortage or damage must be clearly stated upon the delivery note or courier record. Written notice of shortage or damage must be received by us and, where relevant, by the carrier within three days after delivery.

Written notice of non-delivery must be received within seven days after the date of invoice. Liability in respect of any accepted claim is limited to making up the shortage or replacing goods proved to have been damaged or lost in transit.

12. Prices

All goods and services are sold subject to the prices and discounts stated in our quotation, order confirmation, invoice or other written agreement.

Where prices depend upon a whole order, quantity, package, discount, supply arrangement or other commercial basis, we reserve the right to review prices and discounts if the order changes.

13. Payment

Payment in full, without retention or set-off and in cleared funds, shall be due no later than the date stated on our invoice or payment terms.

Where no specific terms are stated, payment shall be due no later than the end of the month following that in which goods or services were supplied, or on earlier demand.

If payment is not made on time, we reserve the right to charge interest on overdue amounts at the statutory rate and recover fixed sums and reasonable costs incurred in accordance with the Late Payment of Commercial Debts legislation, where applicable.

We may suspend further deliveries, works, services, reports, test results or support until all arrears, including interest and costs, are paid.

14. Right to Suspend or Withhold Services

Where sums remain outstanding, we may suspend, delay or withhold further works, delivery, testing, reporting, support, service visits or membership benefits until payment is received.

This right is without prejudice to any other rights or remedies available to us.

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Warranties, Defects and Returns

15. Performance and Suitability

It is the customer’s responsibility to determine that goods are sufficient and suitable for the purpose to which they are to be put, unless expressly agreed otherwise in writing.

We shall not be liable for direct or consequential loss, damage or expense arising from any defect, inefficiency or failure caused by the manner in which goods are installed, used, maintained or connected by others.

16. Defects After Delivery

Some goods supplied by us are manufactured by third parties. Where such goods are supplied, we shall pass on the benefit of any manufacturer warranty where applicable.

Goods manufactured by Glencoe Radon Gas Centre Ltd carry a warranty period beginning from the date of installation or supply, as stated in the relevant documentation, invoice or product terms.

Warranty cover applies only where the product has been installed by a competent person, in line with wiring diagrams, written instructions or other information provided by us, and where the product has been maintained or serviced where required.

The warranty cannot and does not cover the event that radon levels do not reduce to expected or required levels.

17. Warranty Limitations

Where a product supplied or installed by Glencoe Radon Gas Centre Ltd develops a fault within its applicable warranty period, and sufficient evidence is submitted, we may replace the product like for like or provide an equivalent alternative.

The warranty only covers the cost of the faulty product unless otherwise stated. The warranty does not automatically cover labour costs, travel costs, access costs, shipping costs or associated works unless agreed in writing before any replacement is carried out.

If a faulty product is to be replaced by courier, we may require the faulty product to be returned before a replacement is sent.

18. Return of Goods

Goods supplied against a firm order may not be returned without our prior written consent.

Any returned goods must be securely packed and accompanied by an advice note stating the reason for return and the date and number of our invoice.

Where goods are returned without prior agreement, we reserve the right to reject the return.

Passive GRGC radon detectors are not reusable once dispatched and cannot be returned or refunded.

19. Termination of Supply Contracts

We may determine the contract, or any unfulfilled part of it, withhold further deliveries or make partial deliveries if the customer fails to make payment when due, purports to cancel or suspend the contract, commits a breach, becomes insolvent, enters administration, has a receiver appointed or enters liquidation.

In such circumstances, we shall be entitled to recover all losses, including any loss of profit or loss on resale.

20. Waiver

Any failure by us to enforce any or all of these conditions shall not be construed as a waiver of our rights.

21. Rights of Third Parties

The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms. Nothing within these terms shall confer any benefit or right of enforcement upon any third party.

22. Location and Export

Goods are intended for use in the United Kingdom unless expressly agreed otherwise in writing.

We make no warranties that goods are suitable for use outside the UK or comply with laws, regulations or standards of any jurisdiction outside the UK unless expressly agreed in writing.

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Electrical Goods

23. Radvac Fans and Electrical Connection

All Radvac radon fans are 240 volts and should be connected to a 3 amp fused spur by a competent registered electrician.

A Residual Current Device (RCD) is recommended for the electricity supply where a Radvac Radon Fan is sited externally.

Earthing and bonding must comply with current regulations. This applies to internal and external radon remedial installations.

24. Electrical Responsibility

Unless expressly agreed in writing, we do not accept responsibility for the adequacy, condition, safety or compliance of the existing electrical supply, consumer unit, wiring, earthing, bonding, isolation, RCD protection or associated electrical installation at the property.

Where electrical issues are identified or suspected, the customer may be required to instruct a qualified electrician before goods or systems can be installed, serviced, commissioned or repaired.

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Customer Feedback Surveys

Customers who complete a customer feedback survey supplied by us do so voluntarily and at their own free will.

Survey responses may be saved for future reference where consent is provided. Where consent is given, customer details or comments may be passed to potential clients, accreditation bodies or other relevant parties for reference purposes.

We may contact customers to discuss survey responses or clarify feedback.

We never pass personal details of our customers to third parties for profit. Details are retained confidentially for future reference and may be used in connection with customer care, accreditation, technical support, continuous radon management, re-testing or system maintenance.

If a customer wishes personal details to be removed from our records, they should contact us in writing.

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Complaints

In the unlikely event that a customer has a complaint about any part of our service, the customer should contact us as soon as possible.

Complaints should be submitted in writing where possible and should include the customer’s name, address, contact details, invoice number or reference number where available, and a clear description of the issue.

We will seek to acknowledge complaints promptly and investigate them fairly. Where further information is required, we may contact the customer for clarification.

We aim to provide a full response within a reasonable period, and for Home Protection Plan complaints we will endeavour to provide a full response within four working weeks wherever reasonably possible.

Where a complaint relates to works, products, test results, service visits or membership benefits, we may need to review photographs, site notes, engineer records, detector records, correspondence, invoices or other relevant evidence before issuing a response.

Nothing in this complaints section affects any statutory rights that may apply.

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Radon Testing Terms

25. Radon Measurement Pack and Test Result Report

The Radon Measurement Pack shall comprise the specified number of radon detectors, instructions on how to use the detectors and a pre-paid envelope or returns label where applicable.

The instructions will set out how to position the detectors, how long they should remain in place and how to return them for analysis.

The customer must comply with the instructions and any other relevant information supplied. If the customer is unable to comply with the instructions for any reason, the customer should contact us within ten days of receipt so that we may advise further.

Once we have received the detector or detectors back, we shall measure the radon level recorded and prepare a written test result report. We shall use reasonable endeavours to issue the report within 20 working days from the date we receive the detectors back.

Unless written instructions to the contrary are supplied, the test result report shall only be made available to the person named in the order and relevant authorised parties. Evidence of the right to receive a copy of the report may be requested.

Test results may be included in summary data published periodically by us. We will comply with relevant data protection legislation and will not publish personal details, including addresses, in summary publications.

26. Ownership and Risk of Detectors

The radon detectors shall remain our property at all times. The customer has no right, title or interest in the detectors save for the right to possess and use them for the purpose of the test.

The risk of loss, theft, damage or destruction of the detectors shall pass to the customer on delivery and shall remain with the customer until the detectors are returned to us.

The customer must give immediate written notice to us in the event of any loss, accident or damage to the detectors. Replacement detectors, where required, shall be payable at the applicable replacement price.

27. Delivery and Return of Radon Detectors

The delivery cost of the Radon Measurement Pack is included in the total price quoted unless otherwise stated. This price may also include the cost of returning the detectors to us using the supplied return method.

The customer is responsible for returning the detectors in accordance with the instructions provided. Failure to return detectors may prevent us from issuing a valid report.

28. Use of Radon Detectors

The customer shall ensure that the detectors are kept in a suitable environment, used only for their intended purpose and operated properly in accordance with the instructions.

The customer must keep the detector casing intact and closed throughout the test, must not alter the detector and must not remove any existing component.

The customer must not sell, lend, transfer, tamper with, misuse, damage or dispose of the detectors.

We shall not be responsible for any loss of or damage to detectors arising from negligence, misuse, mishandling or failure to follow instructions.

29. Accuracy and Validity of Test Results

Radon test results depend upon correct detector placement, correct exposure period, safe return of the detectors, laboratory processing, seasonal correction where applicable and other relevant factors.

Where detectors are incorrectly positioned, moved, tampered with, damaged, returned late, lost or otherwise compromised, the validity of the results may be affected.

Radon levels vary over time and may be affected by weather, pressure, ventilation, building use and other conditions. A test result is a measurement for the period tested and does not guarantee future radon levels.

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Glencoe-Radvac® Home Protection Plan Terms and Conditions

Version 1.0

Introduction

Thank you for choosing the Glencoe-Radvac® Home Protection Plan.

The Home Protection Plan has been developed to provide homeowners with ongoing support, testing, maintenance and assistance for domestic radon remediation systems.

Unlike many traditional maintenance plans, the Home Protection Plan is intended to be accessible to a broad range of homeowners, including those with older systems, systems installed by third parties and systems that may not currently be operational at the time of application.

The purpose of the Membership is to provide practical support and ongoing management of radon remediation systems, helping homeowners maintain confidence that their system continues to operate effectively and remains supported by one of the UK’s longest-established specialist radon companies.

By applying for Membership, accepting Membership, renewing Membership or continuing to make Membership payments, the Member confirms that they have read, understood and agreed to be bound by these Terms and Conditions.

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Home Protection Plan Definitions

For the purposes of the Home Protection Plan Terms and Conditions:

• Company, Glencoe-Radvac®, we, us or our means Glencoe Radon Gas Centre Ltd.
• Member means the person whose Membership application has been accepted.
• Membership means participation in the Glencoe-Radvac® Home Protection Plan.
• Property means the address specified within the Membership application.
• System means the radon remediation system associated with the Membership.
• Fan means the primary radon extraction fan serving the covered system.
• Membership Benefits means the services and support included within the applicable Membership level.
• Membership Year means a period of twelve consecutive months commencing on the Membership start date and each anniversary thereafter.
• Direct Debit Mandate means the authority given by the Member for payments to be collected by Direct Debit through QuickBooks/GoCardless or any other payment provider used by the Company.
• Acceptance means written confirmation from Glencoe-Radvac® that an application has been approved and Membership may commence.

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Eligibility and Acceptance

30. Membership Eligibility

The Home Protection Plan has been designed to be accessible to a wide range of homeowners and does not impose restrictions solely on the age, make, model or current condition of the installed fan.

Applications may be submitted for systems installed by Glencoe-Radvac®, systems installed by third parties and systems containing fans that are operational, partially operational or non-operational.

As part of the application process, applicants shall provide such information, photographs and supporting documentation as Glencoe-Radvac® may reasonably request.

This information assists in assessing the suitability of the application and determining the appropriate Membership arrangement.

31. No Automatic Acceptance

Submission of an application does not create a contract and does not guarantee acceptance.

All applications are individually reviewed by Glencoe-Radvac®.

Glencoe-Radvac® reserves the right to accept or decline any application at its sole discretion and shall not be required to provide a reason for declining Membership.

Membership only commences once written confirmation of acceptance has been issued by Glencoe-Radvac®.

32. Information Required

Applicants may be asked to provide contact details, property details, system details, fan make and model, installation information, photographs of the system, details of current faults or concerns and any other information reasonably required.

Failure to provide sufficient information may delay assessment or result in an application being declined.

33. Existing Faults

The Home Protection Plan is available to systems regardless of age or current operating condition. Members may apply where a fan is operational, partially operational or non-operational.

Where Membership has been accepted, Glencoe-Radvac® may, at its discretion, repair or replace an existing faulty fan in accordance with the Membership Benefits applicable to that Membership level.

The Member acknowledges that acceptance of Membership does not guarantee repair or replacement and that all repair and replacement decisions remain at the sole discretion of Glencoe-Radvac®.

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Membership Term and Cooling-Off

34. Membership Term

Membership is subject to an initial minimum term of twelve months.

Membership automatically renews for successive periods of twelve months unless cancelled in accordance with these Terms and Conditions.

Each renewal period shall constitute a new minimum twelve-month commitment.

The Member acknowledges that the pricing structure of the Home Protection Plan is based upon long-term participation and that Membership Benefits are provided on that basis.

35. Cooling-Off Period

Members may cancel their Membership within fourteen calendar days of acceptance.

Where no Membership Benefits have been provided, a full refund shall be issued.

Where Membership Benefits have already been provided, Glencoe-Radvac® reserves the right to deduct reasonable costs incurred.

36. Start of Membership

Membership does not begin when an application is submitted.

Membership does not begin merely because a Direct Debit mandate has been completed.

Membership begins only when Glencoe-Radvac® has reviewed the application, accepted the application and confirmed the start of Membership in writing.

37. Renewal

Membership shall automatically renew unless cancelled in accordance with these Terms and Conditions.

Where Membership renews, the renewed period shall be treated as a further twelve-month Membership commitment unless otherwise agreed in writing.

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Fees and Direct Debit

38. Membership Fees

All Membership fees shall be paid by Direct Debit unless otherwise agreed in writing.

Membership payments are collected in advance and relate to the forthcoming Membership period.

Failure to maintain payments may result in suspension or termination of Membership Benefits.

39. Direct Debit Mandate

If an application is accepted, Glencoe-Radvac® will send the Member a Direct Debit mandate request through QuickBooks/GoCardless or another payment provider used by the Company.

The Member must complete the Direct Debit mandate before monthly payments can be arranged.

Completion of a Direct Debit mandate does not by itself confirm cover or activate Membership unless written acceptance has also been issued by Glencoe-Radvac®.

40. Failed Payments

Where a Direct Debit payment fails, Glencoe-Radvac® may contact the Member, re-attempt collection, suspend Membership Benefits, terminate Membership or require payment by an alternative method.

Repeated failed payments may result in cancellation of Membership.

41. Cancellation During Minimum Term

Where Membership is cancelled during a minimum term, the remaining balance of that minimum term shall remain payable.

Glencoe-Radvac® may, at its sole discretion, agree alternative settlement arrangements, payment plans, reduced settlement arrangements or goodwill concessions.

Nothing within these Terms obliges the Company to reduce or waive outstanding balances.

42. Annual Payments

Glencoe-Radvac® may, at its sole discretion, permit Membership fees to be paid annually in advance.

Annual payment arrangements do not alter the Membership term, renewal provisions, cancellation rights or any other Membership obligations.

Where Membership is terminated by the Member during a minimum term, no refund shall be payable unless otherwise agreed by Glencoe-Radvac®.

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Testing and Service Visits

43. Annual Radon Testing

Membership includes the annual supply of two passive radon detectors where stated within the relevant Membership level.

Detector dispatch dates shall be determined by Glencoe-Radvac® and may vary from year to year.

The Company will endeavour to dispatch detectors around the Membership anniversary date but makes no guarantee regarding exact dispatch dates.

Additional detectors may be purchased at discounted Membership rates.

The Member is responsible for correctly placing and returning detectors in accordance with instructions provided.

Failure to return detectors may prevent the provision of valid results and may affect the Company’s ability to provide recommendations.

44. Annual Service Visits

Where included within the Membership level selected, the Home Protection Plan includes an annual system service visit.

The purpose of the service visit is to inspect accessible system components, visually assess the condition of the installation and undertake reasonable fault-finding activities where appropriate.

The service visit does not constitute a full electrical inspection of the property and should not be interpreted as such.

The first service visit will normally be scheduled within approximately two months of Membership acceptance, although this remains subject to operational requirements and availability.

Glencoe-Radvac® reserves the right to schedule service visits in a manner that enables efficient management of nationwide workloads.

Service visits may be combined with other works in the same geographic area and may occur at different times each year.

45. Scope of Service Visit

A service visit may include visual inspection of accessible system components, inspection of the fan installation, assessment of visible pipework, basic fault-finding activities and general system assessment.

The service visit does not certify the entire building, electrical installation, radon system design, historical installation quality or future radon performance.

Any works outside the included service scope may be chargeable.

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Fan Repair, Replacement and Planned Renewal

46. Fan Repair and Replacement

Where fan repair and replacement benefits are included within the applicable Membership level, Glencoe-Radvac® shall assess any reported fault and determine whether repair or replacement represents the most appropriate solution.

The decision to repair or replace a fan shall remain entirely at the discretion of Glencoe-Radvac®.

Replacement fans may be identical, equivalent or successor models.

The Company shall not be required to provide a specific make, model or manufacturer.

Where reasonably possible, repairs will be undertaken before replacement is considered.

47. Fan Cover Limitations

Fan cover applies only to the fan unit itself.

Pipework, electrical supplies, alarms, controllers, ducting, external enclosures, ancillary components and associated building works are excluded unless otherwise agreed.

Where a fan experiences repeated failures, Glencoe-Radvac® reserves the right to investigate the cause of those failures before approving further Membership-funded works.

Where failures arise from circumstances outside the scope of Membership, additional charges may apply.

48. Planned Fan Renewal Programme

Gold Membership includes participation in the planned fan renewal programme.

The purpose of the programme is to promote long-term system reliability through the proactive replacement of ageing equipment.

To qualify, Members must maintain uninterrupted Gold Membership for a continuous period of five years.

Any cancellation, suspension, lapse or non-payment shall reset the qualification period.

The timing of planned replacement works shall remain at the discretion of Glencoe-Radvac®.

No cash alternative shall be available.

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Priority Support

49. Meaning of Priority Support

Priority support means that Membership enquiries and service requests will receive prioritised consideration compared with non-members.

Priority support may include prioritised review of enquiries, earlier consideration for scheduling and access to technical support subject to availability.

50. No Emergency Attendance Guarantee

Priority support does not constitute emergency attendance and no guaranteed attendance times are provided.

Attendance remains subject to workload, staffing levels, weather conditions, travel requirements, operational considerations, access requirements and other practical factors.

Glencoe-Radvac® shall not be liable for delays arising from circumstances outside its reasonable control.

51. Communication

Members should contact Glencoe-Radvac® using the published contact details and provide sufficient information to allow the Company to assess the request.

Where photographs, videos, test results or other information are requested, failure to provide them may delay support.

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Exclusions, Access and Property Ownership

52. Remote Locations and Multiple Systems

Membership pricing assumes reasonable mainland United Kingdom access.

Additional charges may apply for remote locations, islands, specialist access requirements, exceptional travel requirements or properties that are difficult to access.

Properties containing multiple radon systems require individual assessment and bespoke pricing.

Applications involving multiple systems may be declined and replaced with a manually priced alternative.

53. General Exclusions

The Home Protection Plan does not cover:

• Deliberate damage.
• Neglect.
• Misuse.
• Vandalism.
• Theft.
• Fire.
• Flood.
• Storm damage.
• Lightning damage.
• Electrical supply faults.
• Consumer unit faults.
• Wiring faults.
• Structural defects.
• Building alterations.
• Third-party modifications.
• Damage caused by animals, pests or vermin.
• Cosmetic defects.
• Any component not expressly included within the Membership.

54. Access

The Member shall provide safe and reasonable access to the system.

Glencoe-Radvac® may refuse to undertake works where access is considered unsafe, unreasonable, restricted or unsuitable.

Additional charges may apply where specialist access equipment, parking arrangements, permits, scaffolding, lifting equipment or extraordinary measures are required.

55. Missed Appointments

Members are responsible for ensuring that suitable access is available at the agreed appointment time.

Where Glencoe-Radvac® attends a property and is unable to gain access, the Company reserves the right to charge a missed appointment fee.

Where repeated missed appointments occur, Glencoe-Radvac® may postpone future appointments until any outstanding fees have been settled.

Members should provide as much notice as reasonably possible if an appointment requires rearrangement.

56. Property Ownership

Membership relates to the Property and Member specified in the application.

Membership does not automatically transfer upon sale or transfer of ownership.

Any transfer shall be subject to review and approval by Glencoe-Radvac®.

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Fair Usage Policy

The Home Protection Plan has been designed to provide Members with a practical, affordable and sustainable method of maintaining and supporting domestic radon remediation systems.

Membership pricing has been calculated on the basis that the majority of systems will operate normally throughout the Membership period and that Membership Benefits will be used reasonably and responsibly.

The Membership is not intended to provide unlimited call-outs, unlimited repairs or unrestricted access to Glencoe-Radvac® resources.

Accordingly, all Membership Benefits are subject to this Fair Usage Policy.

57. Excessive or Unreasonable Use

Where Glencoe-Radvac® reasonably believes that Membership Benefits are being used excessively, abusively or in a manner inconsistent with the purpose of the Home Protection Plan, the Company reserves the right to review, restrict or withdraw Membership Benefits.

Examples of excessive or unreasonable use may include, but are not limited to:

• Repeated requests for attendance where no fault exists.
• Repeated cancellations of agreed appointments.
• Repeated faults caused by circumstances external to the fan itself.
• Excessive demands for attendance outside normal working arrangements.
• Behaviour that places unreasonable demands upon Company resources.
• Repeated requests that fall outside the scope of the Membership.

Nothing within this clause shall prevent Glencoe-Radvac® from providing additional services on a chargeable basis where appropriate.

58. Additional Chargeable Works

Where works fall outside the included Membership Benefits, Glencoe-Radvac® may provide a quotation or estimate for chargeable works.

The Member is under no obligation to accept chargeable works unless required to maintain safety, access or system operability as part of continued Membership.

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Member Conduct and Fraud

59. Member Conduct

Glencoe-Radvac® is committed to treating all Members fairly, professionally and respectfully.

In return, Members are expected to treat Company employees, contractors and representatives with courtesy and respect.

Abusive, threatening, aggressive, discriminatory or inappropriate behaviour towards Company personnel will not be tolerated.

Where such behaviour occurs, Glencoe-Radvac® reserves the right to suspend or terminate Membership immediately.

Termination under this clause shall not affect the Company’s right to recover any outstanding Membership fees.

60. Fraudulent or Misleading Claims

Members must provide accurate and truthful information at all times.

Where Glencoe-Radvac® reasonably believes that false, misleading or fraudulent information has been provided, Membership may be suspended pending investigation.

Examples include:

• Deliberate concealment of system alterations.
• Misrepresentation of the cause of a fault.
• Submission of false information during application.
• Attempts to obtain Membership Benefits dishonestly.
• Providing photographs or information relating to a different property or system.

Where fraudulent activity is identified, Membership may be terminated immediately and any costs incurred by Glencoe-Radvac® may be recovered.

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Data Protection

61. Use of Personal Information

Glencoe-Radvac® will process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Information supplied by Members may be used for:

• Membership administration.
• Application review.
• Service scheduling.
• Direct Debit processing.
• Customer communications.
• Technical support.
• Compliance with legal obligations.
• Record keeping and audit purposes.

Glencoe-Radvac® shall not sell personal data to third parties.

Further information is available within the Company’s Privacy Policy.

62. Photographs and System Information

Photographs, videos, descriptions, test results and system information submitted by Members may be retained for the purpose of reviewing applications, administering Membership, providing support, assessing faults and maintaining service records.

Members should avoid submitting unnecessary personal images or unrelated information.

63. Sharing of Information

Information may be shared with approved contractors, subcontractors, suppliers, payment providers, professional advisers or accreditation bodies where reasonably required for the administration or delivery of goods, services or Membership Benefits.

Where information is shared, this shall be done only where appropriate and in accordance with applicable data protection obligations.

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Termination

64. Termination by Glencoe-Radvac®

Glencoe-Radvac® reserves the right to terminate Membership where:

• Membership fees remain unpaid.
• Fraudulent activity is identified.
• The Member breaches these Terms and Conditions.
• Safe access cannot be provided.
• Continued Membership is no longer commercially viable.
• The Property or System is unsuitable for continued Membership.
• The Member behaves in a manner that is abusive, threatening or inappropriate.

Termination shall not affect any rights accrued prior to termination.

Any outstanding Membership fees shall remain payable.

65. Termination at the Discretion of Glencoe-Radvac®

Glencoe-Radvac® reserves the right, at its absolute discretion, to suspend, terminate, decline to renew or otherwise withdraw Membership at any time and for any reason.

The Member acknowledges that Membership is offered as a discretionary maintenance and support service and that Glencoe-Radvac® shall not be obliged to provide Membership Benefits where it reasonably considers that continuation of Membership is no longer appropriate, commercially viable or in the Company’s interests.

Where Glencoe-Radvac® exercises its right to terminate Membership:

• The Company shall not be required to carry out any pending repairs, replacements, inspections, testing, servicing or other Membership Benefits.
• The Company shall not be required to approve any future Membership claims.
• The Company shall not be liable for any costs incurred by the Member as a result of termination.
• Any outstanding Membership fees, charges or sums due prior to termination shall remain payable.

Glencoe-Radvac® may, at its sole discretion, provide a refund, partial refund or goodwill payment, however nothing within these Terms shall oblige the Company to do so.

66. Termination by the Member

Members may request cancellation at any time by contacting Glencoe-Radvac® in writing.

Where cancellation occurs within a minimum term, the remaining balance of the minimum term shall remain payable unless otherwise agreed by Glencoe-Radvac®.

Cancellation of a Direct Debit instruction by the Member does not, by itself, cancel the Membership or remove liability for sums due.

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Liability, Force Majeure and Disputes

67. Limitation of Liability

The Home Protection Plan is a maintenance and support membership and is not an insurance policy, warranty, guarantee or regulated financial product.

Glencoe-Radvac® does not guarantee future radon levels.

The Company shall not be liable for indirect losses, consequential losses, loss of value, loss of income, loss of rental income or claims arising from radon levels within a property.

Nothing within these Terms excludes liability where such exclusion is prohibited by law.

68. Force Majeure

Glencoe-Radvac® shall not be liable for delays, interruptions or failures to perform its obligations where such circumstances arise from events beyond its reasonable control.

Such events may include, but are not limited to:

• Severe weather.
• Flooding.
• Fire.
• Industrial action.
• Supply chain disruption.
• Vehicle breakdowns.
• Government restrictions.
• Public health emergencies.
• Utility failures.
• Shortage of parts, materials or labour.

Where reasonably possible, Glencoe-Radvac® will seek to minimise disruption and restore normal service as soon as practicable.

69. Third-Party Contractors

Glencoe-Radvac® may utilise approved contractors, subcontractors or specialist suppliers in the delivery of Membership Benefits.

Where third parties are engaged, Glencoe-Radvac® shall remain responsible for the overall administration of the Membership but shall not be liable for delays caused by circumstances outside its reasonable control.

70. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through discussion and correspondence before commencing formal proceedings.

Nothing within this clause prevents either party from seeking legal remedies where appropriate.

71. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from the Home Protection Plan shall be subject to the exclusive jurisdiction of the courts of England and Wales.

72. Entire Agreement

These Terms and Conditions, together with any Membership documentation, application forms and referenced policies, constitute the entire agreement between Glencoe-Radvac® and the Member.

No verbal statement, representation or informal communication shall vary these Terms unless confirmed in writing by an authorised representative of Glencoe-Radvac®.

73. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

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Schedule A: Silver Membership Benefits

1. Overview

Silver Membership is designed for homeowners who wish to maintain confidence that their radon remediation system continues to operate effectively while benefiting from annual testing, ongoing support and access to discounted services.

Silver Membership is intended to provide reassurance and professional guidance but does not include fan repair or replacement benefits.

2. Annual Radon Testing

Silver Membership includes the annual supply of two passive radon detectors.

The detectors will normally be dispatched on or around the anniversary of Membership commencement, although exact dates may vary.

Members are responsible for placing and returning detectors in accordance with the instructions provided.

Additional detectors may be purchased at discounted Membership rates.

3. Priority Support

Silver Members shall receive priority consideration for technical support enquiries relating to their radon remediation system.

Priority support does not constitute emergency attendance and no guaranteed response times apply.

4. Membership Discounts

Silver Members may be eligible for discounted rates on:

• Additional radon testing.
• Service visits.
• Fan replacements.
• Repairs.
• Other products and services offered by Glencoe-Radvac®.

Discount levels may vary from time to time and shall remain at the discretion of Glencoe-Radvac®.

5. Exclusions

Silver Membership does not include:

• Annual service visits.
• Fan repair cover.
• Fan replacement cover.
• Labour cover.
• Planned fan renewal benefits.

6. Membership Fee

Silver Membership: £10.00 per month.

Prices may be reviewed for future Members but shall not affect existing Members during their current Membership term unless otherwise agreed.

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Schedule B: Gold Membership Benefits

1. Overview

Gold Membership is the premium level of the Home Protection Plan and is designed to provide maximum reassurance and peace of mind.

Gold Membership includes annual testing, annual servicing, priority support, fan repair and replacement benefits and participation in the planned fan renewal programme.

2. Annual Radon Testing

Gold Membership includes the annual supply of two passive radon detectors.

Additional detectors may be purchased at discounted Membership rates.

Detector dispatch dates shall be determined by Glencoe-Radvac®.

3. Annual System Service

Gold Membership includes one annual service visit.

The service visit shall normally include:

• Visual inspection of accessible system components.
• Inspection of the fan installation.
• Assessment of visible pipework.
• Basic fault-finding activities.
• General system assessment.

The annual service visit is not a full electrical inspection and does not certify the installation.

4. Priority Support

Gold Members shall receive priority consideration for service requests and support enquiries.

Priority support means prioritised scheduling and assistance.

Priority support does not constitute emergency attendance and no guaranteed response times apply.

5. Fan Repair and Replacement

Where a fan fault occurs, Glencoe-Radvac® shall assess the reported issue and determine whether repair or replacement is appropriate.

Repair or replacement decisions remain entirely at the discretion of Glencoe-Radvac®.

Replacement fans may be like-for-like, equivalent alternatives or successor models.

The specific make and model supplied shall be determined by Glencoe-Radvac®.

Fan cover applies solely to the fan itself.

Pipework, electrical supplies, alarms, controls, ducting and associated system components remain excluded unless otherwise agreed.

6. Planned Fan Renewal Programme

Gold Membership includes participation in the planned fan renewal programme.

Members who maintain uninterrupted Gold Membership for five consecutive years shall become eligible for a planned replacement fan.

The timing of replacement shall remain at the discretion of Glencoe-Radvac®.

No cash alternative shall be available.

Cancellation, suspension or non-payment shall reset the qualification period.

7. Fair Usage

Gold Membership is intended to provide genuine support and peace of mind.

Where repeated faults occur within a Membership Year, Glencoe-Radvac® reserves the right to investigate the cause before approving further Membership-funded works.

Repeated failures arising from external causes may not be covered.

8. Membership Fee

Gold Membership: £30.00 per month.

Prices may be reviewed for future Members but shall not affect existing Members during their current Membership term unless otherwise agreed.

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Schedule C: Membership Pricing, Payment Arrangements and Direct Debit Authority

1. Payment Method

All Membership fees shall be collected by Direct Debit unless otherwise agreed by Glencoe-Radvac®.

Payments are collected in advance for the forthcoming Membership period.

2. Initial Payments

The first payment shall be collected following acceptance of Membership.

Membership Benefits shall not commence until Membership has been accepted by Glencoe-Radvac®.

3. Direct Debit Authority

The Member agrees to complete any Direct Debit mandate, authorisation or payment setup process reasonably required by Glencoe-Radvac® or its payment provider.

Where QuickBooks/GoCardless or another provider is used, the Member may be required to complete a secure online mandate before payments can be collected.

4. Failed Payments

Where a Direct Debit payment fails, Glencoe-Radvac® may:

• Contact the Member.
• Re-attempt collection.
• Suspend Membership Benefits.
• Terminate Membership.
• Recover outstanding sums by other lawful means.

Repeated failed payments may result in cancellation of Membership.

5. Membership Commitment

Membership is subject to a minimum term of twelve months.

By entering into Membership, the Member agrees to maintain payments throughout the minimum term.

6. Early Cancellation

Members may request cancellation at any time.

Where Membership remains within a minimum term, the remaining balance shall remain payable.

Glencoe-Radvac® may, at its sole discretion, agree reduced settlement arrangements, payment plans or goodwill concessions.

Nothing within this clause obliges Glencoe-Radvac® to reduce or waive outstanding balances.

7. Automatic Renewal

Membership shall automatically renew for successive twelve-month periods unless cancelled in accordance with these Terms and Conditions.

Each renewal period constitutes a new minimum twelve-month commitment.

8. Membership Pricing

Membership Level	Monthly Fee	Summary
Silver Membership	£10.00 per month	Annual radon testing, priority support and access to discounted services.
Gold Membership	£30.00 per month	Annual radon testing, annual service visit, priority support, fan repair/replacement benefits and planned fan renewal eligibility.

Glencoe-Radvac® reserves the right to amend pricing for future Members.

Pricing changes shall not affect existing Members during their current Membership term unless otherwise agreed or required by law.

9. Acceptance of Terms

By submitting a Membership application and maintaining Membership payments, the Member confirms acceptance of:

• The Home Protection Plan Terms and Conditions.
• The Fair Usage Policy.
• The applicable Membership Schedule.
• The Company’s Privacy Policy.
• Any written Membership confirmation issued by Glencoe-Radvac®.

Together these documents form the complete Membership Agreement between the Member and Glencoe-Radvac®.

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Contact Details

Company: Glencoe Radon Gas Centre Ltd

Trading / brand name: Glencoe-Radvac®

Website: glencoe-radvac.com

Email: info@glencoe-radvac.com

Telephone: 01934 513429

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